How This FAQ Works for You
This page is the single place to check before reaching out to our support team. We've organised questions around the moments that matter most — opening your account, moving funds, accessing the lobby on mobile, and understanding how our verification steps protect your wallet. For deposits, the process starts in your DANA, OVO, or GoPay app: you send to the account number
shown on the deposit screen, confirm with your PIN, and the credit appears in your lobby balance. Withdrawals follow a short identity check — we confirm your registered wallet matches the account name before the transfer moves. If you're in Semarang or anywhere else in Indonesia, access depends on local law and eligible regions; this page reflects what's available where the platform
is permitted. Anything not covered here can go straight to our live chat or email support channel, both listed in the support section below.
- DANA
- OVO
- GoPay