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Our Terms, Your Account, and How We Handle It

This page sets out how sakura73 operates from a legal standpoint — what governs your account, how we handle your data, and what applies when you use our lobby, deposit via DANA, OVO, or GoPay, or contact our support team.

Account terms apply on registrationDANA, OVO, GoPay covered under payment policyData handled per our privacy policyEligibility depends on local lawIndonesia-supported regions only
sakura73 Our Terms, Your Account, and How We Handle It
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how a specific term applies to your account, or you want to request a data update or account closure, reach out through one of the channels below. For payment disputes involving DANA, OVO, or GoPay, include your transaction reference when you write in — it speeds up the review.

Live Chat Open the chat widget in the lobby for account policy questions. Agents can pull up your account record and explain which term applies to your situation.
Email Support Write to our support address for formal policy requests — data access, account closure, or payment dispute escalation. Include your registered email and transaction ID.
In-App Help Access the Help section inside your sakura73 account on mobile. It links directly to the current policy documents and the contact form for account-specific queries.
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

We take your account data seriously — from how we store your registration details to how we handle cookie preferences on your device. Here is what we actually do in each area, so you know what to expect.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable policy. You can request a summary of what we hold at any time.

Cookie Handling

Cookies on sakura73 track session state and lobby preferences. You can adjust cookie settings via your browser; functional cookies are required for the account login and lobby to work.

Account Security

Your account is protected with SSL encryption. OTP verification is used during login and when you link a new e-wallet like DANA or OVO to your account for the first time.

Requesting Changes

To update personal details, correct a data record, or request account deletion, contact support via live chat or email. We process requests in line with our stated data policy.

Common Questions About Our Legal Terms

These are the questions we hear most often about account policy, data rights, and how our terms apply to your use of the platform in Indonesia.

Our terms apply to all accounts. Whether they are enforceable in your location depends on local Indonesian law and the eligible regions we support. Check current regional availability before opening an account.

We collect the details you provide at registration — name, email, and the e-wallet information you link (DANA, OVO, or GoPay). This is used for account verification, payment processing, and support.

Contact us via live chat or email with your registered account email address. We'll confirm what data we hold and send you a summary in line with our data policy timeframe.

Yes. Submit a deletion request through email support or the in-app Help section. We'll process it according to our retention policy, which may require a short verification step first.

Payment transaction records are retained for a defined period after account closure, as required under our payment policy. They are not shared with third parties outside of that policy scope.

We flag material changes through a notification to your registered account email. We also update the version date on the policy page itself, so you can check when it was last revised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.